Refund Policy

At NectarPlate, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help. You can find all the details about our refund policy on this page.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at +39 055 475 255 or visit our website nectarplate.sbs for more information.

Exceptions

Certain types of items cannot be returned, like perishable goods such as food. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the provided contact option and send your item to: 50134 Florence, Italy, Via Vittorio Emanuele II, 45, Pizzeria Bella Napoli

Last Updated

The Refund Policy was last updated on January 1, 2023.